Personal Information

Name:	Ahmed El Sayed Hassan Ahmed
Nationality:	Egyptian
Date of Birth:	August 22, 1975
Marital Status:	Single
E-Mail:	[email protected]

Work Experience

Summary:

	Global Brands, 1997
	Paradise Solution.

An Introduction to Global Brands:

Global Brands is a newly established private company in Cairo. The company has two main business areas. The first business area is the “Software Support” area in which the company offers Software support for Microsoft Office / BackOffice line of products. It is worth mentioning here that Microsoft selected Global Brands to be a Comprehensive Recommended Support Point (RSP). The second business area is the “Hardware Solutions” area in which the company provides hardware solutions using Compaq’s line of servers and desktop computers. In this area Global Brands succeeded to be an Authorized Compaq Reseller and an Authorized Compaq Service Center in Egypt.

An Introduction to Paradise… solutions

Paradise Solutions… is established private company in Cairo. The company has two main business areas. The first business area is the “Hardware Solutions” area in which the company provides hardware solutions using IBM’s line of servers and desktop computers. In this area Paradise solution succeeded to be an Authorized IBM Reseller and an Authorized IBM Service Center in Egypt. Paradise Solutions provides compatible computer, which assemble in the company. The second business area is the “Printer Solutions” are in which the company provides Printer solutions using Lexmark Printer. In this area Paradise succeeded to be an Authorized Lexmark Reseller and an Authorized Compaq Service Center in Egypt.

Details:

Sept 1998 - Current

Global Brands

My Role:

System Engineer

Technical Experience:

	Installing, supporting, and maintaining NT Server 4.0, Windows 95, MS Office 97, MS Exchange Server, Proxy server 2.0 in an NT network environment.
	Administration of NT Server 4.0 and MS Exchange
	Conducting both user level and technical support level training courses for both Windows NT and Windows 95.
	Installing and supporting Small Business server
	Supporting all Microsoft Products By telephone. From Microsoft Direct access Program.
	Implementing, and auditing security policies for desktop computers

Sept 97 –Sept 1998

Paradise …Solutions

My Role:

Technical Support Engineer

Experience:

	Supporting, and maintaining IBM And AST and Compaq Computers
	Supporting and maintaining HP and Lexmark Printers.
	Assembling, supporting, and maintaining Computable Computers
	Conducting both user level and technical support level training courses for both Dos, Windows 95, Windows NT, Word and Excel

Qualifications

Professional Certificates:

	Microsoft Certified Product Specialist (MCP) in Implementing and Supporting Windows NT Server 4.0
	Microsoft Certified Product Specialist (MCP) in Implementing and Supporting Windows 95

Professional Training:

	Attending Microsoft Windows NT 5.0 (windows2000) Beta 2 in Microsoft
	Attending Office 2000 Beta 2 in Microsoft

Language Skills:

	English: Good
	Arabic: Native Speaker

Education

Higher Education

B.Sc. in Computer Science And Physics

Ain Shams University, Faculty of Science

1994 -1997

Graduation Grade: Good

Graduation Project Grade: Excellent

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